Refund policy

Eligibility

Refunds apply to programme fees paid directly to Virtualbrowsertech for scheduled seats. This website does not take payment; refunds relate to invoices we issue after enrolment confirmation.

Timeframe

You may request a full refund within fourteen days of payment if you have not accessed more than one module and have not attended a live walkthrough.

Full and partial refunds

Full refunds are available under the fourteen-day rule above. After that window, a partial refund of up to fifty percent may be offered if fewer than half the modules were released and no live session was attended. Once a live walkthrough is completed, fees for that seat are non-refundable.

Non-refundable items

Custom jurisdiction briefings prepared for a named cohort, third-party software licences, and completed one-to-one coaching hours are non-refundable.

Refund process

Email contact@virtualbrowsertech.digital with your invoice number, learner name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within ten business days of approval. Bank timelines may add a few days beyond our transfer.

Cancellation by Virtualbrowsertech

If we cancel a cohort, you may transfer to a later date or receive a full refund of unused fees.

Exceptions

Statutory rights under United Kingdom consumer law remain unaffected where they apply. Illness or force majeure may be considered case by case with supporting detail.

Contact for refund requests

25 Boat Lane; Resolven; SA11 3RJ; United Kingdom · 070 8726 0012 · contact@virtualbrowsertech.digital